Story

The Machine Won’t Ask About My Arthritis

Bits and Pieces, December 1989

Mamie Adams always used a particular branch post office because the employees were friendly. One Christmas the lines were long, and someone pointed out the stamp machine in the lobby. “I know,” she said, “but the machine won’t ask me about my arthritis.” The story is small and lasting. Technology and systems can handle transactions. They cannot replace the human acknowledgment that someone is there and that their ordinary burdens matter.

How you’d preach it

Simple and memorable. Efficiency is not the same as care. People still need to be seen.

  • Presence

Pieces

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